Frequently Asked Questions
Everything you need to know about your next favorite accessory.
What materials are used in EAU BAGS?
We use a combination of premium vegan leathers, high-grade recycled canvas, and polished hardware to ensure durability and style.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused bags in their original packaging. Please visit our returns portal to start a request.
Do you offer a warranty on your products?
Yes, every EAU BAG comes with a 1-year limited warranty covering manufacturing defects in materials and craftsmanship.
How should I clean and care for my bag?
For vegan leather, wipe with a damp cloth and mild soap. For canvas, spot clean only. Avoid prolonged exposure to direct sunlight or heavy rain.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options through Klarna and Afterpay.